Lisbon, Portugal
Hybrid
VWGDS

Service Now Engineer

Job Description

ServiceNow Engineer | Enterprise Digital Transformation Platform | Hybrid, Lisbon

Hiire is supporting a global enterprise technology organization in the search for a ServiceNow Developer to join a growing team focused on transforming internal operations and employee experiences through modern enterprise platforms.

This is an opportunity to work inside a large-scale international technology environment, contributing to digital transformation initiatives that support operational excellence, process automation, and enterprise-wide platform modernization.

The role is particularly well suited to engineers who enjoy problem-solving, platform development, process optimization, and collaborating closely with both technical and business stakeholders.

About the Project

You’ll be contributing to the implementation and evolution of multiple ServiceNow modules, including:

  • IT Service Management (ITSM)

  • Asset Management

  • Project & Portfolio Management

  • Mobility and workflow automation solutions

The broader objective is to improve employee experiences, streamline operational workflows, and modernize how work is managed across the organization.

What You’ll Do

  • Develop and configure technical solutions on the ServiceNow platform following best practices and platform standards

  • Collaborate with stakeholders to analyze requirements and design scalable solutions

  • Implement new business processes, reporting solutions, test automation workflows, mobility features, and asset management capabilities

  • Monitor the health, usage, and compliance of the ServiceNow platform and related applications

  • Troubleshoot technical issues and communicate solutions to both technical and non-technical audiences

  • Maintain operational manuals and technical documentation

  • Contribute to the continuous optimization of support processes and internal services

What We’re Looking For

  • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience

  • Knowledge of JavaScript, AngularJS, AJAX, HTML, and CSS

  • Understanding of core IT concepts such as networks, databases, application servers, web services, and distributed systems

  • Ideally 1+ year of experience in web development

  • Motivation to learn and grow within the ServiceNow ecosystem

  • Strong analytical and problem-solving mindset

  • Customer-oriented attitude and strong communication skills

  • Proactive approach to overcoming technical challenges

  • Good written and spoken English skills

Nice to Have

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, SAM, or ITOM

What’s In It For You

  • Salary Range: 28k-45k

  • €1200 home office budget

  • Flexible allowance of €720/year

  • Performance bonus

  • Health insurance extendable to your household

  • Wellbeing program extendable to your household

  • Life insurance

  • Pension fund

  • Smartphone and phone data plan

  • Employee discounts and special financing conditions

  • Flexible and remote-friendly work environment

  • Flexible working hours

  • Multicultural environment with 30+ nationalities

  • Pet-friendly office culture

  • Internal mobility and career growth opportunities

  • Collaborative and cross-functional engineering culture

Job Requirements

ServiceNow Engineer | Enterprise Digital Transformation Platform | Hybrid, Lisbon

Hiire is supporting a global enterprise technology organization in the search for a ServiceNow Developer to join a growing team focused on transforming internal operations and employee experiences through modern enterprise platforms.

This is an opportunity to work inside a large-scale international technology environment, contributing to digital transformation initiatives that support operational excellence, process automation, and enterprise-wide platform modernization.

The role is particularly well suited to engineers who enjoy problem-solving, platform development, process optimization, and collaborating closely with both technical and business stakeholders.

About the Project

You’ll be contributing to the implementation and evolution of multiple ServiceNow modules, including:

  • IT Service Management (ITSM)

  • Asset Management

  • Project & Portfolio Management

  • Mobility and workflow automation solutions

The broader objective is to improve employee experiences, streamline operational workflows, and modernize how work is managed across the organization.

What You’ll Do

  • Develop and configure technical solutions on the ServiceNow platform following best practices and platform standards

  • Collaborate with stakeholders to analyze requirements and design scalable solutions

  • Implement new business processes, reporting solutions, test automation workflows, mobility features, and asset management capabilities

  • Monitor the health, usage, and compliance of the ServiceNow platform and related applications

  • Troubleshoot technical issues and communicate solutions to both technical and non-technical audiences

  • Maintain operational manuals and technical documentation

  • Contribute to the continuous optimization of support processes and internal services

What We’re Looking For

  • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience

  • Knowledge of JavaScript, AngularJS, AJAX, HTML, and CSS

  • Understanding of core IT concepts such as networks, databases, application servers, web services, and distributed systems

  • Ideally 1+ year of experience in web development

  • Motivation to learn and grow within the ServiceNow ecosystem

  • Strong analytical and problem-solving mindset

  • Customer-oriented attitude and strong communication skills

  • Proactive approach to overcoming technical challenges

  • Good written and spoken English skills

Nice to Have

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, SAM, or ITOM

What’s In It For You

  • Salary Range: 28k-45k

  • €1200 home office budget

  • Flexible allowance of €720/year

  • Performance bonus

  • Health insurance extendable to your household

  • Wellbeing program extendable to your household

  • Life insurance

  • Pension fund

  • Smartphone and phone data plan

  • Employee discounts and special financing conditions

  • Flexible and remote-friendly work environment

  • Flexible working hours

  • Multicultural environment with 30+ nationalities

  • Pet-friendly office culture

  • Internal mobility and career growth opportunities

  • Collaborative and cross-functional engineering culture

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